We try to ensure that all information on the website is accurate but due to the nature of a website, mistakes can happen. Please do notify us should something appear to be incorrect and we will rectify it as soon as we can. Please also be aware that some colours may appear different than the actual item and all goods are subject to availability, so we may not be able to fulfill your order. All sizes and measurements are approximate as are all delivery times. You are responsible for ensuring that your login details, password and all other details in relation to your account remain confidential at all times.
Website Returns & Refunds Only
Ruby Room offers a free exchange service if you require a different size, colour or style of equal value. Simply explain what you need on the returns form, and providing the item is returned to us in its original condition, a replacement garment will be sent out. If you don't wish to exchange your goods, a refund will be granted providing the item or items are returned in their original condition within 21 days of receipt. Please ensure that the returns form is completed and enclosed in the parcel, as refunds may not be possible without this. Refunds will be credited back to the same card used to make the original purchase. Upon us receiving your returned goods, please allow up to 14 days for the refund to be credited back to your account. Send all returns to the following address: Ruby Room 2-4 Broadway Leigh-On-Sea Essex SS9 1AW If you have any questions please e-mail us on email@example.com. Store policy unaffected. General Information We will not be responsible for the performance of any obligations under these terms and conditions in the case of an event outside of our reasonable control (force majeure), including (but not limited to) strikes, lockouts, failures of third party systems or networks, acts of god, fire, earthquake, storm, flood or other natural disaster, civil unrest, acts of terrorism, deliberate sabotage of or malicious damage to equipment or data or for damage to or destruction of premises or equipment. All notices which we need to give to you under these terms and conditions will be sent by us to your registered e-mail address. These terms and conditions set out the entire agreement between you and us in respect of the sale, purchase and use of the goods. They supersede any previous agreement or understanding in relation to the subject matter hereof. No variation of these terms are binding on us unless agreed by us in writing. If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions (and the remainder of the provision in question) shall be unaffected. Save to the extent that you exercise your right as a consumer to bring an action in or rely on the laws of your country of domicile, the interpretation, construction, effect and enforceability of these terms and conditions shall be governed by English Law, and you and we agree to submit to the non-exclusive jurisdiction of English courts for the determination of disputes. Registered Company Details Ruby Room Limited 2-4 Broadway Leigh-On-Sea Essex SS9 1AW Registered No: 7051186